Frequently Asked Questions (FAQs)

We’ve answered the most common questions below — from shipping timelines to product care. If you don’t see what you need, feel free to Contact Us. We’re always happy to help!

💡 Are your lightsticks official?

Yes! All of our lightsticks are 100% official merchandise, sourced through verified distributors. We do not sell replicas, bootlegs, or fan-made versions.

You can read more about official K-pop merchandising practices here: 🔗 Wikipedia – K-pop Merchandise

🌎 Do you ship internationally?

Yes, we ship worldwide! 🌍 Whether you’re in the US, Europe, Asia, or Australia — your lightstick will reach you.

You’ll receive a tracking number once your order is shipped. Learn more on our Shipping & Returns page.

🕐 How long will shipping take?

Processing Time: 2–4 business days

Delivery Time:

1. US & Canada: 7–14 days

2. Europe: 8–16 days

3. Asia: 5–10 days

4. Rest of World: 10–20 days

Please note: Delivery may be delayed during high-demand events or due to customs.

🔋 What kind of batteries do I need?

Most lightsticks require 3 AAA batteries (not included for safety in international shipping). Always check the label inside your product box before use.

Need more product specs? Check reliable guides like: 🔗 How K-pop Lightsticks Work

🎁 What’s included in the box?

Each lightstick box typically includes:

1. The lightstick itself

2. A branded wrist strap

3. An instruction manual

4. Official packaging

Some products may include a QR code for app syncing (varies by group).

📦 How do I return an item?

You can return unused, unopened products within 14 days of delivery. If your item arrives damaged, please contact us within 7 days with photos and order info. More on our Shipping & Returns page.

🔐 Is my payment secure?

Yes — all payments are processed through secure, PCI-compliant gateways like PayPal or Stripe. We do not store any credit card data on our servers.

We follow standard e-commerce security practices. For more about how we handle privacy, check our Privacy Policy.

You can also review guidance from: 🔗 FTC – Online Shopping & Internet Safety

📱 Do the lightsticks sync with apps?

Some do! It depends on the group and the version. Official lightsticks that support Bluetooth syncing can connect to mobile apps during concerts or fan events.

If your lightstick supports this, the manual inside will include pairing instructions.

For general info on Bluetooth-enabled merchandise: 🔗 Bluetooth.com – How Bluetooth Devices Work

💬 I have more questions!

We got you. Head over to our Contact Us page and drop us a message — we typically reply within 24–48 hours (faster if we’re not watching a live comeback 😅).